Tekirdağ Public Hospital,

            “We have no chance to realize all of these with the old system. The most important confusion was this. We were unable to receive the return of our services. In order to obtain this, we had to invoice them. But with the old system it was not possible. Besides, being a Public Hospital; beside our  medical side, we had the obligation to records of Previous Convictions. From point of records of Previous Convictions, the records should be very tidy and the archive must be without any missings. For this reason the most important thing to do is, after the determination of these, solving the problems. In other words to reach to a Çözüm (solution) with Full Automation System.”

Berkyürek mentioned that they have made several interviews and searches for Automation System, and the final result of these lead them to a single direction. Berkyürek stated that this direction was Çözüm Bilgisayar, “we made several interviews with companies, however we could only find the adequate program in Çözüm Bilgisayar.”

            Berkyürek told that after the interviews with Çözüm Bilgisayar, when they reached at the point of solving their problems, their self confidence had inceased, and on May 2003 the Automation System was initiated. Berkyürek emphasized that the reason of the economical distress is mostly unregistered economy, “our distress is because that we cannot obtain the returns of what we have worked. When these are registered, in other words when the realized work can be shown we knew what we will obtain. By starting Automation we found the chance to view this fact as the system showed itself.” Berkyürek told that on their first searches they thought, “lets start with 15-20 terminals, after a period we will reach to more number of terminals” but after the interviews with Çözüm Bilgisayar they witnessed that this number can be much more increased. Berkyürek told that the first agreement with Çözüm Bilgisayar was for 30 terminals, “however the system is not limited. We have seen that we can increase the number of terminals as much as we want. With the material and the moral help of Tekirdağ people, we have now been increased to 50 terminals. This is very important for a hospital”.

            Berkyürek stated that, on the implementation phase of the system, Çözüm Bilgisayar gave all kinds of support by sending the necessary equipment leading with Education and Support Specialist Mr. Serdal Güzel. Headdoctor Berkyürek mentioned that on the system implementation phase, they thought that they would live distress, “but that wasnt the way we thought or we feared. After the System implementation and the start, we were about to be working with the system for years.

            Both our workers and our interns adapted with the system in a very short period. They understood the system and began to use. The System was so simple and so easy to use that we began to work as if we have adapted the system long ago. This was the sign that our problems  will be solved in a short while. The distress of the first day was naturally because of being inexperienced”.

            Berkyürek mentioned that in all of the units of the hospitals the systems are implemented within one and a half months time, with the support of Çözüm Bilgisayarand the working desire of the administrattive personnel has increased more. Yavuz, “by viewing and using the program, our staff began to work in a more efficient way. But most important than that our rate of mistake decreased. Since this lowered the rate of losses of the hospital, obtained us to work more comfortably”.

“It is obvious that our work will be much more easy”

            Head-pharmacist Reyhan Çelikkaya –serving in Tekirdağ Public Hospital for 16 years-, declared that with the new system they will obtain a more comfortable and efficient working opportunity. Çelikkaya mentioned that, the program hasn’t settled completely in the Pharmacy unit yet, “we are not able to use all features of the program yet. Çözüm Bilgisayar Education Support specialists are implementing the program step by step, so that the pharmacy staff adopts the programs and work without any mistakes. In other words, if it will be totally implemented, it will not be possible for us also to learn all features at once”. Çelikkaya told that, by the relaxation of the process with the system, they will be able to provide better service to the patients, “it is easily seen that our work will be easier”.

“We will be able to pay more attention to our patients”

            Head nurse Münevver Solak told that with the automation system, the treatment and inpatience processes have gained speed. Solak mentioned that the previous process were by means of stationary and for this reason they were not quick enough, “the major loss was time. For this reason since we were unable to be interested in the patients adequately, they were complaining about the situation. We were not efficient enough. With the new system we will finish the process in a shorter time and we will be able to spare more time to our patients”. Solak stated that there are some matters because of being inexperienced but on getting used to the program they are decreasing. Solak emphasized that, with the regularity of the system, the work is getting in order more quickly, especially in services.

“System is exactly a profit”

             Data Processing Responsible Mr. Ali Taylan informed us about the system and told that the system was began to be implemented on May and by June, activated with 12 terminals, which reached a number of 50 terminals today. Taylan mentioned that all of the units of the hospital are included to the system, “starting with First Record, patient services, Laboratory, Roentgen, Blood Bank, Waged Cashier, Pharmacy and Service Pharmacies are included to the system. We didnt even think that we will be able to join all in the beginning. But on exploring the program, we are trying to include our policlinics to the system as well. We are making tests for this”.

            Taylan stated that, each innovation brings some problems with it and this is natural; “you are deleting a system that you are used to and became an addiction for years; and replacing it with a new system. From this point of view we thought that we will face lots of problems. However we didnt expect them to be so less.

Honestly we never thought to be adopted to a system will be so easy. Program is so clear that you can easily learn and get adopted.” One of the important profits of the new system is, the chance of solving the missing and the problems more quickly”.